Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you believe your package was damaged during shipping, you must contact us within 7 days of delivery so that we may resolve the issue.
Issue with an online order you just placed? Contact us immediately to fix the situation by calling 1-800-758-0740
If you need to return an item, simply contact our customer service department by Email: sales@recorderchartsandpens.com or Phone: (972) 863-3355 and request an Return Authorization number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
With all that being said, please contact us to speak to a live person to discuss your return.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
PLEASE NOTE: Overnight and 2nd day air deliveries must be received by 2pm CST in order to be shipped same day. Email: sales@recorderchartsandpens.com or Phone: (972) 863-3355 if you have questions or concerns about overnight shipping.